The game service is signed out
You can keep playing. Your best score is saved on this device and Pin the Hex retries it after Game Center on iPhone or Play Games on Android signs in.
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Quick answers for gameplay, rankings, purchases, privacy choices, and ads.
A leaderboard is unavailable
Check your connection and Game Center or Play Games sign-in, then reopen Ranks. Color, Hex, and Brand use separate leaderboards with Today, This Week, and All Time views. iPhone and Android rankings are also separate.
A PVP match will not start
PVP needs an internet connection and Game Center on iPhone or Play Games on Android. A lobby waits up to 30 seconds for at least one opponent. If the host disconnects, leave and join a fresh match.
Remove Ads did not appear
If the Ad-Free tab is visible, open it and wait for the App Store or Google Play product to load. Confirm you are signed in to the platform account that should make the purchase.
Restore a previous purchase
In Ad-Free, choose Restore Purchase. When the platform entitlement is recognized, the ads and Ad-Free tab disappear and the app returns to Play. Purchases do not transfer between iPhone and Android, and there is no Pin the Hex username or password.
An ad or consent message failed
The game should remain playable when a consent update, ad load, or network request fails. Retry after reconnecting and use Ad Privacy Choices when that control appears.
Reset or delete game data
Deleting the app removes local preferences, personal-best scores, pending leaderboard or rating updates, and ad-frequency state. Apple or Google retains platform leaderboard and purchase records under your account. Email support to request deletion of Android multiplayer rating and match data.
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Tell us what happened.
Include your app version, device model, operating-system version, and the steps immediately before the problem. Never send passwords, verification codes, or payment details.